Accounting Assistant

Description: This position will be part time approximately 20 hours per week. Qualified candidates must have customer service and Excel skills. Employee will be reviewing invoices, running reports, and calling vendors. Tasks include

• Operate computers programmed with accounting software (QuickBooks) to record, store, and analyze information.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Comply with federal, state, and company policies, procedures, and regulations.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
• Code documents according to company procedures.
• Access computerized financial information to answer general questions as well as those related to specific accounts.
• Operate 10-key calculators, and copy machines to perform calculations and produce documents.
• Answering AR inquiries and AP inquiries via the phone and email
• Filing
• Other duties as assigned

Requirements: Accounting and customer service experience a plus.  

Level II Support Analyst

Responsibilities:

• Under minimal supervision, follow established processes and procedures to provide customer support to clients via telephone, email, fax, or chat utilities
• Identify customer concerns and resolve or escalate customer issues within documented time frames
• Ensure timely follow up to all tickets opened, regardless of assignee
• Utilizes resources such as knowledge bases, websites, and help desk tools to locate solutions to known problems
• Troubleshoot system problems and provide solutions using specific product knowledge, system utilities, and operating environment
• Proactively seek out solutions to less common problems, develop workarounds for customer problems, and perform bug verification for reported issues when appropriate
• Escalates problems and issues to a higher level of support as appropriate
• Log and properly documents all issues and follow-up information
• Responsible for ensuring that responses in tickets are clear and concise, for all tickets, and properly document the issue discovered, how to investigate / trouble shoot the issue (for future occurrences, any workarounds, and resolution (if applicable).
• Reviews and maintains solutions documented in knowledge management and problem resolution software
• Help analyze problem patterns and trends and recommend corrective action where appropriate
• Responsible for looking at all issues being reported and reporting on trends / common issues, increases in specific problems, impact of problems, ticket volumes by product, and other common statistics as needed.
• Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution
• Document FAQ’s for self help as well as Level 1 Support technicians
• Provides training to other team members as needed
• Participates on special projects as assigned
• Performs User Acceptance Testing (UAT) prior to release to customer for UAT signoff and approval.
• Coordinates UAT with customer(s) for assigned projects, which may include, but is not limited to, documenting issues found by customers, troubleshooting issues to determine severity, communication of issues to development, coordinating requirement changes based on customer feedback, tracking issue resolution for issues found during UAT, and ensuring that customer signs off on changes prior to release
• System monitoring for all production level processes
• Responsible for Migration Releases between Development, QA, UAT, Pre-Prod, and Production regions.
• Where responsibilities include, but are not limited to,
• Documenting new processes / procedures for migration
• Migration of files/objects to proposed regions during pre-assigned migration windows for that region
• Migration of all code pending transfer to applicable region
• Validating and resolving conflicts between files/objects moving, by working with development to confirm whether / not those files can move the proposed region with the conflict
• Coordinating releases with development manager and qa manager for projects approved for migration
• Documenting release notes for production releases
• Preparing migration release bundles for release to production
• Ensuring proper sign-off has been received prior to migration of objects/files.
• During the day, responsible for monitoring system, production and test regions, and ensuring that all processes are operating as expected and all problem loads or other system related issues are being addressed or resolved (for Customer Region & Production Region).
• Provide off-hour support and coverage for designated nights and weekends

Requirements:

• Logistics degree and/or a minimum of 2 years experience at a shipper or carrier
• Intermediate knowledge of internet environments
• Intermediate user level knowledge of PC’s and a variety of office equipment
• Intermediate knowledge of troubleshooting logic and techniques
• Familiarity with less common operating systems and web browsers
• Able to work under pressure and be able to prioritize workload
• Ability to handle multiple incoming lines and heavy phone traffic
• Detail-oriented with a willingness to help others/ share knowledge
• Strong oral and written communication skills, with the ability to present technical concepts in common language
• Software environment experience including Microsoft windows, various operating systems, as well as experience in supporting the Microsoft Suite of Products

Web/SQL Developer

WHAT YOU WILL BE RESPONSIBLE FOR:

-Develop web pages utilizing ASP, VBScript, JavaScript, HTML, DHTML
-Develop COM components and windows services utilizing Visual Basic
-Write SQL Queries, utilize ADO, develop stored procedures and triggers
-Develop test data, execute test cases, validate test results
-Work closely with other developers and project managers to develop solutions

WHAT WE WILL BE LOOKING FOR:

- 5 years ASP/Web Development
- Strong familiarity with Visual Basic, Javascript, VBScript , HTML COM+, Microsoft SQL Server and Microsoft Operating Systems
- Experience in developing ASP.NET applications
- Experience in developing middle tier using .NET Framework
- Experience in migration of ASP applications to ASP.NET
- Working experience in NUnit testing preferable
- Experience with multilingual applications desirable
- Familiarity with Visual Sourcesafe
- Familiarity with object orientated techniques
- Must be able to follow standards and best practices.
- Good verbal and written communication skills
- Excellent attention to detail, and an aptitude for problem solving and learning new concepts quickly
- BA/BS Degree or relevant experience