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WITH OVER A DECADE OF EXPERTISE, AND 24/7 SUPPORT. LET US HELP BUILD YOUR LOGISTICS SOLUTIONS!

WE ARE HIRING!

If you are interested in an exciting opportunity with BestTransport, where you can make a difference, please send your resume (including past salary information to HR@besttransport.com.

  • Product Development: Software Developer

    Position Overview:

    BestTransport, an industry leader in cloud-based computing solutions for shippers in the mid-market, is looking for an experienced Software Developer.
    This position, based in Columbus, Ohio offers ‘cloud-based’ solutions for the planning, scheduling, and execution of transportation services by
    manufacturers and distributors in several lines of business. BestTransport’s customers include both Fortune 500 enterprises as well as mid-market businesses.

    The Software Developer will be a part of the Product Development Team. He/She will investigate complex problems,

    as well as contribute to design, code and testing. He/She will also be responsible for developing, troubleshooting, and maintaining stable, high-performing code across development, test, and production environments.

    Qualifications:

    -Bachelor’s degree in Computer Engineering, Computer Science or other technical degree 2+ years of experience working as a developer

    -Excellent programming skills with Visual Studio, .NET 3.5/4.0 Frameworks, C#, Javascript, and T-SQL

    -Practical knowledge of MS SQL Server 2005/2008/2012

    -Experience with object-oriented design and development

    -Highly proficient in writing, analyzing, and tuning SQL code

    -Experience developing, troubleshooting, and maintaining complex web-based applications

    -Detail-oriented working style with excellent written and verbal communication skills

    -Ability to work on multiple projects and prioritize business tasks

    -Must have excellent problem solving and analytical skills, excellent communication and reporting abilities

    -Self-directing and highly proactive while working independently and part of a team

    -Have experience in design and writing requirements

    -Team Player

     

    Candidate will be responsible for the following job duties:

    -Analyze and solve problems in existing systems

    -Design, code and test multiple modules of a system in a timely manner

    -Troubleshoot and resolve performance issues. Provide ongoing assessment of performance concerns and opportunities

    -Translating requirements and design into code

    -Participate in system design and functional requirements

    -Participate in architectural reviews and plans

    -Provide on-call support and availability for occasional after-hours or weekend work

    -Assist technical leadership in enforcing coding practices, including source code management, coding standards, testing procedures, defect tracking, release management, and documentation

    -Collaborate with the customer team to ensure production issues are addressed immediately

    -Ensure timely follow up of all assigned projects, regardless of existing workload

    -Proactively seek out solutions to less common problems, developing workarounds for customer problems, and performing bug verification for
    reported issues when appropriate

    -Maintain working knowledge of all product features and functionality through on-going training and self-initiated research and testing

     

    Preferred Experience

    -Experience with ASP, COM+, VBScript, CSS, HTML, XML

    -Experience developing multi-lingual web applications using the .NET framework

    -Experience developing, troubleshooting, and maintaining DTS (Data Transformation Services) SSIS (SQL

    -Server Integration Services)

    -Experience with Microsoft Reporting Services

    -Experience with Windows Server

    -Experience in the Transportation Industry is a plus

  • Customer Operations: Implementation Manager

    Position Overview:

    The Implementation Manager will oversee and direct the deployment of new products, services or projects related to new customer software implementation.

     

    Essential Functions:

       -Work set hours to meet BestTransport’s clients’ needs and expectations.
        Unless otherwise specified these hours will be 8:30 AM for 8 hours plus a minimum of 30 minutes for lunch.

        -Monitor, track and act upon Mantis tickets for the first 30 minutes of each day.

        -Will understand capabilities of the BestTransport solution and advise clients on how to most effectively use BestTransport.

        -Implementation project manager directs all activities for the deployment of the project.

        -Gather customer requirements to understand BestShippers functionality needed.

        -Create future state process flow.

        -Create final requirements document and Project plan.

        -Setup new BestShippers solution. Ensure a profile for the shipper is added to the Knowledge base.

        -Determine any developmental items needed.

        -Perform system and integration end to end testing.

        -Perform all necessary training with customer.

        -Achieve all milestones and meet on time delivery of project.

        -Perform other cross functional activities as needed.

        -Perform testing to confirm functionality specifically requested by customers.

        -Work independently without supervision

        -Assure 100% satisfaction

        -Practice Total Contact Ownership

        -Maintain current knowledge of industry trends and potential impact on BestTransport and its customers

        Other duties as assigned

        -Some travel will be required for initial on site requirements gathering and final go-live.

     

    Prerequisite Experience:

        -Two to five years in a significant Project position in technology and services associated with logistics.

        -Demonstrated leadership skills in past positions.

        -Undergraduate degree required, graduate level degree preferred

     

    Supervisors: None

     

    Physical Requirements:

        -Able to sit at desk to do computer work;

        -Able to travel to customer sites and stay on site as required (up to 50% travel)

        -Dress appropriately to confirm with clients on-site requirements

  • Sales and Marketing: Sales Director

    Position Overview:Manage all daily activities of marketing and lead generation. Ability to effectively communicate the BestTransport value proposition, prospect for new opportunities and build a pipeline for the given vertical. Candidate will have experience with 3PL sales within the metals/flatbed industry. Supervisors: None Essential Functions:    -Consultative selling.    -Generate and qualify leads.    -Develop referrals.    -Work with other BestTransport departments to develop proposals, and implementation action plans.    -Present sales proposals and contracts.    -Strong negotiation skills.    -Report sales events with the BestTransport CRM.    -Other duties as assigned.    -Assist in development of techniques to conduct user centered research: field visits, observations, and interviews. Prerequisite Experience:    -High school graduate, 2 or 4 year college graduate preferred.    -Excellent telephone skills and computer knowledge.    -Resourceful, well organized, highly dependable, efficient and detail orientated.    -Excellent written skills with a demonstrated proficiency composing written communications.    -3-5 years previous job experience enterprise sales with experience preferred in logistics and 3PL solutions.    -Track record of sales success within chosen vertical including prospecting, building a pipeline and quota achievement. Physical Requirements:    Able to sit at desk to do computer work.    Travel within the United States by car and airplane.    High energy level comfortable with performing multiple projects and activities during a day. 

  • Sales and Marketing: Inside Sales

    Position Overview:

    Manage all daily activities of marketing and lead generation. Ability to effectively communicate the BestTransport value proposition, prospect for new opportunities and build a pipeline. Candidate will have experience with 3PL or Broker sales.

     

    Supervisors: None

     

    Essential Functions:

        -Prospecting via phone and Internet. Conducting discovery and qualifying prospects

        -Identifying new opportunities

        -Develop referrals

        -Work with other BestTransport departments to develop proposals, and implementation action plans.

        -Assist with logistics issues after the sale

        -Ability to close customer sales

        -Ability to work with and coordinate sales with outside sales executives

        -Report sales events with the BestTransport CRM and manage a sales pipeline

        -Other duties as assigned

     

     Prerequisite Experience:

        -High school graduate, 2 or 4 year college graduate preferred.

        -Excellent telephone skills and computer knowledge. Ability to communicate across all levels of an organization

        -Resourceful, well organized, highly dependable, efficient and detail and strategic orientated.

        -Aggressive, competitive, resilient attitude.

        -3-5 years previous job experience with a demonstrated track record of capturing new business in the 3PL and/or Brokerage sector.

        -Working knowledge of the transportation industry, specifically the van, flatbed and LTL markets.

     

     Physical Requirements:

        -Able to sit at desk to do computer work.

        -High energy level comfortable with performing multiple projects and activities during a day.

     

  • Operations: Transportation Coordinator

    Position Overview:

    This is a full time position working as a BestTransport employee at Alcoa's Knoxville, TN office. The employee will be expected to take ownership of and be a single point of contact for all Central Dispatch functions.

     

    Supervisors: Deborah Llaneza

     


    Essential Functions:

        -Manage the process of arranging transportation services with carriers for purchased metals; scrap ; outbound products from selected locations; inbound materials;’ over dimensional loads and emergency shipments

        -Utilize the BestTransport web based tender tool

        -Train suppliers on the use of BestTransport Supplier Connection, as well as monitor supplier activity and provide assistance as necessary

        -Monitor account supplier activity daily for potentially invalid or incorrect shipment information

        -Communicate with involved carriers, company locations and suppliers

        -Provide special handling to expedite, divert, or otherwise deviate from routine service of a shipment

        -Provide backup coverage for other coordinators as requested

        -Handle service failures, including after hours, as required and follow up on shipments as necessary

        -Ensure that exception loads are successfully resolved

        -Assist our customers Logistics Support Organization in carrier payment resolution

        -Schedule pick up and/or delivery appointments when required

        -Meet with carrier representatives and/or customer service representatives and Alcoa Carrier Sourcing Manager as necessary to resolve problems and review service

        -Prepare analytic reports and performance metrics using Excel, as required

        -Any other duties as requested


     Skills and Abilities:

        -Proactive communicator

        -Proficient with Microsoft Office; Word, Excel, Power Point

        -Microsoft Windows

        -Microsoft Internet Explorer


     Prerequisite Experience:

        -Logistics experience preferred.


     Physical Requirements:

        -Able to sit at desk to do computer work

        -High energy level comfortable with performing multiple projects and activities during a day

     


  • Support: Customer Support (L1)

    Position Overview:

    This is a full time position. The new employee will be expected to take ownership of and be a single point of contact for customer issues until the issues are resolved. Person will also be expected to work on Customer Support projects, in addition to testing, as needed.

     

    Supervisors: Deborah Llaneza

     


    Essential Functions:

        -Answer Incoming Support Calls & Operator Calls

        -Monitor and respond to customer emails

        -Monitor and answer Bold Chat inquiries from Customers

        -Case Creation, Monitoring and Follow-up

        -Carrier Services – Acceptance, Rejection, and Status Information

        -Implementation Support

        -Cross-reference carrier lists supplied by customers

        -Assist with customer UAT testing

        -Facilitator for shipper and carrier trainings – both initial and ongoing

        -Launch Assistance & Support

        -Contact new carriers to get registered and set-up for training

        -Monitor loads for new implementations, after initial go-live, to ensure that carriers are responding in timely manner

        -Assist with internal testing that is requested by Development

        -After Hours, On Call Support, rotating basis


     Skills and Abilities:

        -Proactive communicator

        -Self- motivated

        -Driven to hit performance targets

        -Multi-tasker with strong organization and prioritization skills

        -Team Player

        -Microsoft Office – Word, Excel, Powerpoint

        -Microsoft Windows

        -Microsoft Internet Explorer

        -Mozilla Firefox

     


     Prerequisite Experience:

        -Call center/Customer Service experience mandatory.

        -Technical background preferred.


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