Why are we successful?
If you are a shipper, you can link your planning, tendering and billing processes directly to all of your carriers with a single connection. Carriers can find and accept real loads from multiple new and existing customers within a single view. And both carriers and shippers can get all of the tools they need to leverage this powerful network, simply by using a browser.
If you believe that the future of achieving excellence in your transportation management function starts with harnessing the power of the networked community, then your future should start with us.
Career Opportunities with BestTransport
If you are interested in an exciting opportunity with BestTransport, where you can make a difference, please send your resume (including past salary information) to HR@besttransport.com.
Customer Support
Product Design
Product Development
Responsibilities:
- All aspects of implementing clients, shipper or carrier, from bringing initial projects on-line to maintaining them over time.
- Act as key contact for clients during implementation and for a period post implementation as determined by client requirements.
- Will understand capabilities of the BestTransport solution and advise clients on how to most effectively use BestTransport.
- Will advise clients on their own internal procedures or will help client recognize best practices as professed by BestTransport.
- Will make key day-to-day decisions to ensure project progress.
- Will identify and escalate additional opportunities for BestTransport to expend its revenue.
- Will fully document implementation
- Will add relevant entries into the Knowledge base to ensure FAQ’s for the implementation are fully addressed for other personnel.
- Will work with all levels of the BestTransport organization to ensure BestTransport is fully aware of the customer’s implementation and is fully prepared to support the customer once released from implementation.
- Work with the Product organization as required to define new functionality or to update/upgrade existing functionality.
- Perform testing to confirm functionality specifically requested by customers.
- Work independently without supervision
- Assure 100% satisfaction
- Practice Total Contact Ownership
- Assist with customer inquiries
- Maintain current knowledge of industry trends and potential impact on BestTransport and its customers
- Will fully document implementation including, but not limited to, project plans and current and future state process maps.
- Will provide customer implementation contact updates to BestTransport’s case tracking software
- Will develop statements of work for customer driven enhancements and obtain sign-off from the customer
- Will work with BestTransport’s AR department to ensure the customer is properly billed for any revenue generating activities
- Other duties as assigned
Requirements:
- Two to five years in a significant support position in technology and services associated with logistics.
- Undergraduate degree required, graduate degree preferred
- Demonstrated leadership skills in past positions
- Able to work under pressure and be able to prioritize workload
- Detail-oriented with a willingness to help others/ share knowledge
- Strong oral and written communication skills, with the ability to present technical concepts in common language
Physical Requirements:
- Able to sit at desk to do computer work;
- Able to travel to customer sites and stay on site as required (up to 50% travel)
- Dress appropriately to conform with clients on-site requirements
Functional Requirements Analyst Job Description
Description
The Functional Requirements Analyst is a non-technical position responsible for design, functionality, documentation and implementation for new features and product lines. He or she will create UI design proposals/wireframes, gather usability input, work with Designers to create mock-ups, produce detailed feature specifications, and work closely with software developers and stakeholders to manage the implementation of these features.
What it is
- Analyze business requirements from other departments for UI impact and rapidly iterate through UI design proposals to meet these requirements
- Develop high level and/or detailed storyboards, mockups, use case scenarios, and task flows to effectively communicate design ideas and interactions based on product and business requirements
- Work with UI designers and developers to implement approved designs
- Write clear, concise, thorough, detailed UI requirements
- Work with development team to manage implementation of proposals from requirements sign-off through Development & QA cycles to production
- Advocate usability standards and customer experience in all areas
- Work with cross functional teams to conduct usability testing and inspections
- Assist in development of techniques to conduct user centered research: field visits, observations, and interviews.
- Assist in development of aesthetic standards for all applications
- Work directly with customers to define requirements, test completed products, perform user acceptance testing (UAT), and coordinate beta program for designated projects.
- Responsible for testing on all assigned projects to ensure that finished product meets all of the requirements outlined during design phase.
- Prepare documentation for internal programs, includes creating training programs and documentation to be used to launch new product or feature across organization.
- Prepare documentation for external customers, includes quick reference guides, user / help documentation, training programs, etc.
What it is not:
- Development position: Product Development team will be responsible for the development, testing, and implementation of the feature sets based on the designs from Product Design team.
- Product Manager: Product Managers define the feature sets of each product and work with the design and development resources to build them.
Desired Skills / Experience
- 2-5 years of professional experience in related field
- Previous experience with
- Web based B2B tools
- Writing detailed user interface design specifications
- Usability test design and moderation
- Creating user interface design prototypes from storyboards to interactive prototypes
- Photoshop, HTML, and/or Dreamweaver knowledge a plus
- Ability to rapidly conceptualize new designs impacting multiple platforms, and iterate through multiple versions a plus
- Understanding of current Web trends, browsers, and Web usability best practices
- Very strong written and verbal communication skills
Description
Responsibilities:
- Responsible for planning, processing and performing all jobs in an efficient manner with minimal supervision
- Design and develop programming systems making specific determinations about system performance, testability and scalability
- Expected to conduct system analysis and development to keep our systems current with changing technologies
- Analyze system specifications and translate system requirements to task specifications for junior programmers
- Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming
- Designing, coding, testing, defect management, and production support (in collaboration with Operations team)
- Writing unit tests, automated regression tests and tracking defects as they occur
- Under minimal supervision, follow established processes and procedures to provide customer support to clients via telephone, email, fax, or chat utilities
- Identify customer concerns and resolve or escalate customer issues within documented time frames
- Ensure timely follow up to all tickets opened, regardless of assignee
- Utilizes resources such as knowledge bases, websites, and help desk tools to locate solutions to known problems
- Proactively seek out solutions to less common problems, develop workarounds for customer problems, and perform bug verification for reported issues when appropriate
- Logs and properly documents all issues and follow-up information
- Maintains working knowledge of all product features and functionality through on-going training and self-initiated research and testing
- Reviews and maintains solutions documented in knowledge management and problem resolution software
- Help analyze problem patterns and trends and recommend corrective action where appropriate
- Document FAQ’s for self help as well as C/S Level 1 & 2 Support technicians
- Provide off-hour support and coverage for designated nights and weekends
- Develop web pages utilizing ASP, VBScript, JavaScript, HTML, DHTML, ASP.NET, C#
- Develop COM components and windows services utilizing Visual Basic
- Write SQL Queries, utilize ADO, develop stored procedures and triggers
Requirements:
- 3-5 years ASP/Web Development
- Strong familiarity with Visual Basic, Javascript, VBScript , HTML COM+, Microsoft SQL Server and Microsoft Operating Systems
- Experience in developing ASP.NET applications
- Experience in developing middle tier using .NET Framework
- Experience in migration of ASP applications to ASP.NET
- Working experience in NUnit testing preferable
- Experience with multilingual applications desirable
- Familiarity with Visual Sourcesafe
- Familiarity with object orientated techniques
- Must be able to follow standards and best practices.
- Good verbal and written communication skills
- Excellent attention to detail, and an aptitude for problem solving and learning new concepts quickly
- BA/BS Degree or relevant experience
User Interface (UI) Designer & Developer
Responsibilities:
Design
- Work closely with project stakeholders to create user interface designs and flows based on product and business requirements; includes creating
- UI prototypes as static PhotoShop layouts or interactive “click through” prototypes
- Wireframes
- Screen layouts
- and flow maps (as needed)
- Complete deliverables that communicate ideas clearly to a variety of audiences; including sitemaps, wireframes, functional prototypes, use case scenarios, and task flows.
- Develop use case scenarios and task flows, construct rapid prototypes and mockups, design screen layouts
- Participate in the definition and documentation of style guides, design principles, and UI concepts.
- Assist in defining the user experience, and the overall look and feel of the site
- Work with cross functional teams to conduct usability testing and inspections
- Assist in development of aesthetic standards for all applications
- Must be familiar with graphics packages such as Photoshop, HTML editors such as Dreamweaver, and general concepts such as Javascript and CSS. Pluses include Java and XML.
- Assist in development of techniques to conduct user centered research: field visits, observations, and interviews.
Developer (Preferred, Not Required)
- Responsible for implementing HTML prototypes and fully-functional DHTML designs for handoff to web application development team, based on UI designs and product and functional requirements.
- Must have ability to demonstrate expert-level knowledge of HTML, CSS, Javascript, JQuery, including hand coding and use of table-less markup to drive layout
- Must produce cross browser compatible designs.
Both
- Maintain and share up-to-date awareness of industry trends, new technology and exploring those that would benefit our users’ experience
- Responsible for planning, processing and performing all jobs in an efficient manner with minimal supervision
- Expected to conduct system analysis and development to keep our systems current with changing technologies
- Maintains working knowledge of all product features and functionality through on-going training and self-initiated research and testing
- Reviews and maintains solutions documented in knowledge management and problem resolution software
- Provide off-hour support and coverage for designated nights and weekends
Requirements:
- 2-5 years of experience in front-end development, ideally web based applications
- Required Skills
- Markup languages: HTML, DHTML, Javascript, CSS, JQuery, etc.
- Flow charting and specification tools: Visio, Word, etc.
- Strong working knowledge developing cross platform/browser compatibility for dynamic web applications
- Preferred Skills
- Markup languages: XHTML, Ajax, XML, XSL etc.
- Design tools: Dreamweaver, Photoshop, Flash, etc.
- Developer Responsibilities / Requirements
- Previous experience
- Designing web based B2B tools
- Writing detailed user interface design specifications
- Usability test design and moderation
- Creating user interface design prototypes from storyboards to interactive prototypes
- Participating in Functional Requirements Gathering, including task flow analysis and use case
- Must be able to demonstrate work and code samples from multiple projects, to include work samples of user interface design that reflect work as well as documentation that led to the site, including wireframes, site maps, navigation flows, interaction design specs, etc.
- Strong Written and Verbal Communication
Responsibilities:
- Responsible for planning, processing and performing all jobs in an efficient manner with minimal supervision.
- Design and develop programming systems making specific determinations about system performance, testability and scalability
- Expected to conduct system analysis and development to keep our systems current with changing technologies
- Analyze system specifications and translate system requirements to task specifications for junior programmers
- Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming
- Designing, coding, testing, defect management, and production support (in collaboration with Operations team)
- Writing unit tests, automated regression tests and tracking defects as they occur
- Under minimal supervision, follow established processes and procedures to provide customer support to clients via telephone, email, fax, or chat utilities
- Identify customer concerns and resolve or escalate customer issues within documented time frames
- Ensure timely follow up to all tickets opened, regardless of assignee
- Utilizes resources such as knowledge bases, websites, and help desk tools to locate solutions to known problems
- Proactively seek out solutions to less common problems, develop workarounds for customer problems, and perform bug verification for reported issues when appropriate
- Logs and properly documents all issues and follow-up information
- Maintains working knowledge of all product features and functionality through on-going training and self-initiated research and testing
- Reviews and maintains solutions documented in knowledge management and problem resolution software
- Help analyze problem patterns and trends and recommend corrective action where appropriate
- Document FAQ’s for self help as well as C/S Level 1 & 2 Support technicians
- Provide off-hour support and coverage for designated nights and weekends
- Develop web pages utilizing ASP, VBScript, JavaScript, HTML, DHTML, ASP.NET, C#
- Develop COM components and windows services utilizing Visual Basic
- Write SQL Queries, utilize ADO, develop stored procedures and triggers
- Troubleshoot and track down performance and system problems
- Assist Technical Leadership with research and integration of new technologies
- Assist Technical Leadership in enforcing coding practices, including but not limited to source code management, coding standards, testing procedures, defect tracking, release management, and documentation
- Assist and Support Level I Developers
Requirements:
- Minimum 5 years ASP/Web Development
- Strong familiarity with Visual Basic, Javascript, VBScript , HTML COM+, Microsoft SQL Server and Microsoft Operating Systems
- Experience in developing ASP.NET applications
- Experience in developing middle tier using .NET Framework
- Experience in migration of ASP applications to ASP.NET
- Working experience in NUnit testing preferable
- Experience with multilingual applications desirable
- Familiarity with Visual Sourcesafe
- Familiarity with object orientated techniques
- Must be able to follow standards and best practices.
- Good verbal and written communication skills
- Excellent attention to detail, and an aptitude for problem solving and learning new concepts quickly
- BA/BS Degree or relevant experience
Contact Us If you are interested in an exciting opportunity with BestTransport, where you can make a difference, please send your resume to HR@besttransport.com. |
