Careers

If you are interested in an exciting opportunity with BestTransportTM, where you can make a difference, please send your resume (including past salary information) to our HR department.

Quality Assurance Engineer

BestTransport, an industry leader in transportation management solutions for shippers is looking for an experienced Quality Assurance Engineer. Based in Worthington, Ohio, BestTransport offers cloud based solutions for the planning, scheduling, and execution of transportation management services for manufacturers and distributors in several lines of business. Best Transport’s customers include both Fortune 500 enterprises as well as mid-market businesses.

The Software Quality Assurance Analyst will work closely with design planning and software Engineering to design and execute testing plans based on requirements and system design. This position will be responsible for creating and maintaining test plans, processes and report quality assurance results and increase test automation. You will become an expert in BestTransport’s web applications and ensure that we provide our users with the best product possible. You’ll be the first to explore new software products and features and find ways to break them. You’ll apply your unique problem solving and technical skills to find, document, and report bugs.

Responsibilities:

  • Become an expert in the application being tested
  • Take ownership of the quality of the application being tested
  • Identify bugs by performing functional, usability, compatibility, performance, and security testing
  • Learn about BestTransport’s various products and understand how they integrate
  • Create and execute test plans
  • Work with the software engineering team on testing requirements and implementation details
  • Auditing of the testing activities.
  • Lead the test planning process to ensure a high quality product
  • Develop and implement specifications and processes associated with quality management
  • Analyze data and collaborat with engineering to develop continuous improvement associated with the testing and verification process

The ideal candidate:

  • Is an extremely detail oriented and creative problem solver
  • Is a self-motivated worker who thrives and works well under deadlines
  • Is inquisitive and eager to learn in a dynamic and fast paced environment
  • Is intrigued by web technology and the Internet as a platform for opportunities and challenges
  • Wants to be an integral part of a team that delivers the highest quality product possible
  • Doesn’t shy away from expressing solutions and ideas for improvement
  • Enjoys working in a cross-functional work environment
  • Has an interest in how data is stored, displayed, and transmitted over the web

Qualifications:

  • Bachelor’s degree in Computer Engineering, Computer Science or other technical degree
  • 2+ years of experience as a QA Engineer in a .NET development environment
  • 2+ years of SQL experience
  • Must have excellent problem solving and analytical skills, excellent communication and reporting abilities
  • Self-directing and highly proactive while working independently and part of a team
  • Detail oriented
  • Understanding of common data structures and algorithms
  • Ability to test any software product and develop test automation
  • Familiarity with open source testing and performance tools and resources

Preferred Experience:

  • Experience testing Windows-based client/server desktop products
  • Expertise in UI, Functional and Performance testing
  • Strong debugging/troubleshooting skills
  • Working knowledge of IIS, TCP/IP in a windows environment
  • Knowledge with SQL Server
  • Testing experience on mobile platforms is desirable

Candidate will be responsible for:

  • Performing Quality and process verification
  • Performing audits of the design, development and testing activities.
  • Leading the test planning process to ensure a high quality product
  • Developing and implementing specifications and processes associated with quality management
  • Analyzing data and collaborating with engineering to develop continuous improvement associated with the testing and verification process

Candidates must have Unrestricted United States Work Authorization to be considered

Product Development: Software Developer

Position Overview:

BestTransport, an industry leader in cloud-based computing solutions for shippers in the mid-market, is looking for an experienced Software Developer.

This position, based in Columbus, Ohio offers ‘cloud-based’ solutions for the planning, scheduling, and execution of transportation services by manufacturers and distributors in several lines of business. BestTransport’s customers include both Fortune 500 enterprises as well as mid-market businesses.

The Software Developer will be a part of the Product Development Team. He/She will investigate complex problems,as well as contribute to design, code and testing. He/She will also be responsible for developing, troubleshooting, and maintaining stable, high-performing code across development, test, and production environments.

Qualifications:

  • Bachelor’s degree in Computer Engineering, Computer Science or other technical degree 2+ years of experience working as a developer
  • Excellent programming skills with Visual Studio, .NET 3.5/4.0 Frameworks, C#, Javascript, and T-SQL
  • Practical knowledge of MS SQL Server 2005/2008/2012
  • Experience with object-oriented design and development
  • Highly proficient in writing, analyzing, and tuning SQL code
  • Experience developing, troubleshooting, and maintaining complex web-based applications
  • Detail-oriented working style with excellent written and verbal communication skills
  • Ability to work on multiple projects and prioritize business tasks
  • Must have excellent problem solving and analytical skills, excellent communication and reporting abilities
  • Self-directing and highly proactive while working independently and part of a team
  • Have experience in design and writing requirements
  • Team Player

Candidate will be responsible for the following job duties:

  • Analyze and solve problems in existing systems
  • Design, code and test multiple modules of a system in a timely manner
  • Troubleshoot and resolve performance issues. Provide ongoing assessment of performance concerns and opportunities
  • Translating requirements and design into code
  • Participate in system design and functional requirements
  • Participate in architectural reviews and plans
  • Provide on-call support and availability for occasional after-hours or weekend work
  • Assist technical leadership in enforcing coding practices, including source code management, coding standards, testing procedures, defect tracking, release management, and documentation
  • Collaborate with the customer team to ensure production issues are addressed immediately
  • Ensure timely follow up of all assigned projects, regardless of existing workload
  • Proactively seek out solutions to less common problems, developing workarounds for customer problems, and performing bug verification for
  • reported issues when appropriate
  • Maintain working knowledge of all product features and functionality through on-going training and self-initiated research and testing

Preferred Experience:

  • Experience with ASP, COM+, VBScript, CSS, HTML, XML
  • Experience developing multi-lingual web applications using the .NET framework
  • Experience developing, troubleshooting, and maintaining DTS (Data Transformation Services) SSIS (SQL
  • Server Integration Services)
  • Experience with Microsoft Reporting Services
  • Experience with Windows Server
  • Experience in the Transportation Industry is a plus

Customer Operations: Implementation Manager

Position Overview:

The Implementation Manager will oversee and direct the deployment of new products, services or projects related to new customer software implementation.

Supervisors: None

Essential Functions:

  • Work set hours to meet BestTransport’s clients’ needs and expectations.
    • Unless otherwise specified these hours will be 8:30 AM for 8 hours plus a minimum of 30 minutes for lunch.
  • Monitor, track and act upon Mantis tickets for the first 30 minutes of each day.
  • Will understand capabilities of the BestTransport solution and advise clients on how to most effectively use BestTransport.
  • Implementation project manager directs all activities for the deployment of the project.
  • Gather customer requirements to understand BestShippers functionality needed.
  • Create future state process flow.
  • Create final requirements document and Project plan.
  • Setup new BestShippers solution. Ensure a profile for the shipper is added to the Knowledge base.
  • Determine any developmental items needed.
  • Perform system and integration end to end testing.
  • Perform all necessary training with customer.
  • Achieve all milestones and meet on time delivery of project.
  • Perform other cross functional activities as needed.
  • Perform testing to confirm functionality specifically requested by customers.
  • Work independently without supervision
  • Assure 100% satisfaction
  • Practice Total Contact Ownership
  • Maintain current knowledge of industry trends and potential impact on BestTransport and its customers
  • Other duties as assigned
  • Some travel will be required for initial on site requirements gathering and final go-live.

Prerequisite Experience:

  • Two to five years in a significant Project position in technology and services associated with logistics.
  • Demonstrated leadership skills in past positions.
  • Undergraduate degree required, graduate level degree preferred

Physical Requirements:

  • Able to sit at desk to do computer work;
  • Able to travel to customer sites and stay on site as required (up to 50% travel)
  • Dress appropriately to confirm with clients on-site requirements

Sales and Marketing: Sales Director

Position Overview:

Manage all daily activities of marketing and lead generation. Ability to effectively communicate the BestTransport value proposition, prospect for new opportunities and build a pipeline for the given vertical. Candidate will have experience with 3PL sales within the metals/flatbed industry.

Supervisors: None

Essential Functions:

  • Consultative selling.
  • Generate and qualify leads.
  • Develop referrals.
  • Work with other BestTransport departments to develop proposals, and implementation action plans.
  • Present sales proposals and contracts.
  • Strong negotiation skills.
  • Report sales events with the BestTransport CRM.
  • Other duties as assigned.
  • Assist in development of techniques to conduct user centered research: field visits, observations, and interviews.

Prerequisite Experience:

  • High school graduate, 2 or 4 year college graduate preferred.
  • Excellent telephone skills and computer knowledge.
  • Resourceful, well organized, highly dependable, efficient and detail orientated.
  • Excellent written skills with a demonstrated proficiency composing written communications.
  • 3-5 years previous job experience enterprise sales with experience preferred in logistics and 3PL solutions.
  • Track record of sales success within chosen vertical including prospecting, building a pipeline and quota achievement.

Physical Requirements:

  • Able to sit at desk to do computer work.
  • Travel within the United States by car and airplane.
  • High energy level comfortable with performing multiple projects and activities during a day.

Sales and Marketing: Inside Sales

Position Overview:

Manage all daily activities of marketing and lead generation. Ability to effectively communicate the BestTransport value proposition, prospect for new opportunities and build a pipeline. Candidate will have experience with 3PL or Broker sales.

Supervisors: None

Essential Functions:

  • Prospecting via phone and Internet. Conducting discovery and qualifying prospects
  • Identifying new opportunities
  • Develop referrals
  • Work with other BestTransport departments to develop proposals, and implementation action plans.
  • Assist with logistics issues after the sale
  • Ability to close customer sales
  • Ability to work with and coordinate sales with outside sales executives
  • Report sales events with the BestTransport CRM and manage a sales pipeline
  • Other duties as assigned

Prerequisite Experience:

  • High school graduate, 2 or 4 year college graduate preferred.
  • Excellent telephone skills and computer knowledge. Ability to communicate across all levels of an organization
  • Resourceful, well organized, highly dependable, efficient and detail and strategic orientated.
  • Aggressive, competitive, resilient attitude.
  • 3-5 years previous job experience with a demonstrated track record of capturing new business in the 3PL and/or Brokerage sector.
  • Working knowledge of the transportation industry, specifically the van, flatbed and LTL markets.

Physical Requirements:

  • Able to sit at desk to do computer work.
  • High energy level comfortable with performing multiple projects and activities during a day.

Operations: Transportation Coordinator

Position Overview:

This is a full time position working as a BestTransport employee at Alcoa’s Knoxville, TN office. The employee will be expected to take ownership of and be a single point of contact for all Central Dispatch functions.

Supervisors: Deborah Llaneza

Essential Functions:

  • Manage the process of arranging transportation services with carriers for purchased metals; scrap ; outbound products from selected locations; inbound materials;’ over dimensional loads and emergency shipments
  • Utilize the BestTransport web based tender tool
  • Train suppliers on the use of BestTransport Supplier Connection, as well as monitor supplier activity and provide assistance as necessary
  • Monitor account supplier activity daily for potentially invalid or incorrect shipment information
  • Communicate with involved carriers, company locations and suppliers
  • Provide special handling to expedite, divert, or otherwise deviate from routine service of a shipment
  • Provide backup coverage for other coordinators as requested
  • Handle service failures, including after hours, as required and follow up on shipments as necessary
  • Ensure that exception loads are successfully resolved
  • Assist our customers Logistics Support Organization in carrier payment resolution
  • Schedule pick up and/or delivery appointments when required
  • Meet with carrier representatives and/or customer service representatives and Alcoa Carrier Sourcing Manager as necessary to resolve problems and review service
  • Prepare analytic reports and performance metrics using Excel, as required
  • Any other duties as requested

Skills and Abilities:

  • Proactive communicator
  • Proficient with Microsoft Office; Word, Excel, Power Point
  • Microsoft Windows
  • Microsoft Internet Explorer

Prerequisite Experience:

  • Logistics experience preferred.

Physical Requirements:

  • Able to sit at desk to do computer work
  • High energy level comfortable with performing multiple projects and activities during a day

Support: Customer Support (L1)

Position Overview:

This is a full time position. The new employee will be expected to take ownership of and be a single point of contact for customer issues until the issues are resolved. Person will also be expected to work on Customer Support projects, in addition to testing, as needed.

Supervisors: Deborah Llaneza

Essential Functions:

  • Answer Incoming Support Calls & Operator Calls
  • Monitor and respond to customer emails
  • Monitor and answer Bold Chat inquiries from Customers
  • Case Creation, Monitoring and Follow-up
  • Carrier Services – Acceptance, Rejection, and Status Information
  • Implementation Support
  • Cross-reference carrier lists supplied by customers
  • Assist with customer UAT testing
  • Facilitator for shipper and carrier trainings – both initial and ongoing
  • Launch Assistance & Support
  • Contact new carriers to get registered and set-up for training
  • Monitor loads for new implementations, after initial go-live, to ensure that carriers are responding in timely manner
  • Assist with internal testing that is requested by Development
  • After Hours, On Call Support, rotating basis

Skills and Abilities:

  • Proactive communicator
  • Self- motivated
  • Driven to hit performance targets
  • Multi-tasker with strong organization and prioritization skills
  • Team Player
  • Microsoft Office – Word, Excel, Powerpoint
  • Microsoft Windows
  • Microsoft Internet Explorer
  • Mozilla Firefox

Prerequisite Experience:

  • Call center/Customer Service experience mandatory.
  • Technical background preferred.